Shipping policy

SHIPPING & DELIVERY

 

✦ Free worldwide shipping on all orders over €150

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ORDER PROCESSING

Each LUVIERA order is carefully prepared prior to dispatch. Processing typically takes 1–3 business days. Orders placed after the Friday cut-off or during weekends are processed on the next business day.

Once shipped, you will receive a confirmation email containing your tracking number so you can follow your order every step of the way.

Express shipping fees are non-refundable in the event of order cancellation.

Cancellations must be requested within 24 hours of placing your order by contacting support@wearluviera.com.

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DELIVERY TIMES & FEES

LOCATION	SERVICE	TRANSIT TIME	COST	FREE ABOVE
Germany	Standard Delivery	8–12 Business Days	€4.99	€150
Europe, UK, Canada, Australia	Standard Delivery	5–12 Business Days	€7.99	€150
USA	Standard Delivery	5–12 Business Days	€9.99	€150
UAE, Saudi Arabia, Qatar, Kuwait	Standard Delivery	7–12 Business Days	€12.99	€150
Rest of the World	Standard Delivery	7–15 Business Days	€14.99	€150

Delivery time = Processing (1–3 business days) + Transit time (see table above).

Timeframes are estimates only and exclude weekends, public holidays, and customs delays.

We do not guarantee delivery by a specific date.
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TRACKING YOUR ORDER

Once your order has been dispatched, a tracking number will be sent to your email.

Please allow 2–5 business days for tracking updates to appear.

Occasional delays in tracking updates are normal and do not indicate a problem with your shipment.

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LOST / MISSING PACKAGES

LUVIERA is not responsible for packages lost or undelivered due to incorrect or incomplete shipping addresses provided by the customer.
Please verify all shipping details carefully before completing your order.
If you notice an address error after placing your order, contact us immediately at support@wearluviera.com and we will do our best to correct it before dispatch.
If a shipping error is made on our part, we will take full responsibility and reship your order at no additional cost.

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CUSTOMS & IMPORT DUTIES

International orders may be subject to customs fees, import taxes, or duties imposed by the destination country.

These charges are entirely the customer’s responsibility.

By placing an order, you acknowledge that your package may incur such fees upon arrival.

We do not issue refunds for packages refused or returned due to unpaid customs charges.

We recommend checking with your local customs authority before placing your order if you are unsure.

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UNSUCCESSFUL DELIVERY

If a delivery attempt fails due to an incorrect address, absence of the recipient, or failure to collect from a holding facility, any costs associated with redelivery or return shipping will be borne by the customer.
LUVIERA is not liable for packages returned to sender under these circumstances.

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DELAYS BEYOND OUR CONTROL

Unexpected delays may occur during peak seasons, extreme weather conditions, public holidays, or customs processing.

We appreciate your patience and will always do our best to keep you informed.

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CONTACT US

For any shipping enquiries, please contact us at:

support@wearluviera.com