Refund policy

RETURNS & REFUNDS — LUVIERA

At LUVIERA, we want you to feel confident with every purchase. If your order isn’t quite right, you may request a return within 14 days of receiving your order, subject to the conditions below.

ELIGIBILITY FOR RETURNS

To be eligible for a return, items must:

  • Be new, unworn, unwashed, and unaltered.
  • Have all original tags and labels attached.
  • Be returned in their original condition.
  • Have a return requested within 14 days of delivery.

Please contact us before returning any items so our team can provide the correct return instructions and return address.

Do not send your return to the address shown on your original parcel.

Returns sent without prior approval or to an incorrect address may not be accepted.

NON-RETURNABLE ITEMS

For hygiene and safety reasons, the following items cannot be returned or exchanged where applicable:

  • Bodysuits
  • Swimwear where the hygiene seal has been removed or broken
  • Earrings and other hygiene-sensitive jewelry where the seal has been removed

Items marked Final Sale may be subject to different return conditions where permitted by applicable law. Your statutory consumer rights remain unaffected.

DAMAGED, FAULTY OR INCORRECT ITEMS

If your order arrives damaged, faulty, or you receive the wrong item, please contact LUVIERA Customer Care within 14 days of delivery.

Please include:

  • Your order number
  • A description of the issue
  • Clear photos showing the item and the problem

Our team will review your request and provide the appropriate solution.

Please note that minor characteristics such as small variations in color, fabric texture, finishing, or appearance may occur due to materials, manufacturing processes, lighting, and screen settings and are not necessarily considered defects.

Fit or sizing preferences are not considered product defects.

HOW TO REQUEST A RETURN

Contact LUVIERA Customer Care at support@wearluviera.com with the subject:

Return Request: #XXXXXX

Please include:

  • Your order number
  • The item(s) you wish to return
  • The reason for the return
  • Photos showing the item and attached tags, if requested

Once your request has been reviewed, our team will provide the return instructions and applicable return address.

Please do not ship your return before receiving these instructions.

RETURN SHIPPING

Unless the item is faulty, damaged, incorrect, or applicable law requires otherwise:

  • Customers are responsible for return shipping costs.
  • We strongly recommend using a tracked shipping service.
  • Original shipping charges are non-refundable where permitted by applicable law.
  • LUVIERA is not responsible for return parcels lost in transit when a non-tracked shipping method is used.

Any customs duties or charges caused by an incorrectly declared return shipment may be deducted from the refund where legally permitted.

REFUND OPTIONS

Once your return arrives and has been inspected, we will notify you regarding approval.

Option 1 — Store Credit + 15% Bonus

Choose LUVIERA Store Credit and receive the eligible value of your returned item plus a 15% bonus to use toward your next LUVIERA purchase.

Store Credit does not expire unless otherwise stated.

Option 2 — Refund to Original Payment Method

Approved refunds can be returned to the original payment method.

Original shipping charges and return shipping costs are not refundable unless required by applicable law or the return results from a faulty, damaged, or incorrect item.

Please allow several business days after the refund is processed for the amount to appear on your account. Processing times vary depending on your bank or payment provider.

EXCHANGES

If you would like a different size or eligible item, please contact LUVIERA Customer Care.

Exchange availability depends on current stock. If a direct exchange is unavailable, we may ask you to return the original item and place a new order.

EU & UK CONSUMER RIGHTS

Nothing in this policy limits any mandatory rights you may have under applicable consumer protection law.

For customers in the European Union, European Economic Area, or United Kingdom, statutory cancellation or withdrawal rights may apply in addition to this policy.

LUVIERA Customer Care

For return requests or questions, please contact us at support@wearluviera.com.