Refund policy

RETURNS & REFUNDS — LUVIERA

We want you to love what you receive. If something isn't right, we're here to help.

RETURN WINDOW

Returns are accepted within 14 days of delivery. Items must be unworn, unwashed, unused, and returned with all original tags and packaging attached.

HOW TO REQUEST A RETURN

Email support@wearluviera.com with:

  • Subject line: Return Request: #[Order Number]
  • Your order number and proof of purchase
  • Photos of the item with tags still attached
  • Reason for return

Once approved, we will send you the return instructions and warehouse address. Returns sent without prior approval will not be accepted.

RETURN CONDITIONS

To qualify for a return, items must be:

  • Unworn, unwashed, and unused
  • In original condition with all tags attached
  • Returned in original packaging
  • Accompanied by proof of purchase

NON-RETURNABLE ITEMS

For hygiene and quality reasons, the following items cannot be returned or exchanged:

  • Bodysuits and intimates
  • Swimwear
  • Jewellery and accessories
  • Final Sale items (eligible for store credit only)
  • Items purchased during promotional sale periods
  • Gift cards

RETURN SHIPPING & FEES

  • Return shipping is the customer's responsibility, unless the item received was defective or incorrect
  • We do not provide prepaid return labels
  • The return address will be provided upon approval of your return request
  • Returns are accepted only at our authorised warehouses in Europe or the United States
  • A restocking fee of €4.99 applies to each returned item
  • Original shipping costs are non-refundable

For orders that qualified for complimentary shipping, a flat fee of €12.99 will be deducted from the refund amount to cover the original shipping cost incurred.

REFUND OPTIONS

Once your return is received and inspected, you will be notified by email. If approved, you may choose one of the following options:

Option 1 — Store Credit + 10% Bonus (Recommended) Receive the full item value as store credit, plus a 10% bonus to use on your next order. Store credit never expires.

Option 2 — Original Payment Refund Refunded to your original payment method within 7–10 business days. Please allow additional time for your bank to process the transaction. Original shipping costs are non-refundable and the €4.99 restocking fee applies.

DAMAGED OR INCORRECT ITEMS

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery at support@wearluviera.com with photos and your order number. We will cover all return costs and resolve the issue at no charge.

EXCHANGES

We do not offer direct exchanges. To receive a different size or item, please return your original order for a refund and place a new order.

For any questions: support@wearluviera.com