FREQUENTLY ASKED QUESTIONS
1. How long does shipping take?
Orders are processed within 1–3 business days. Delivery times vary depending on your location and typically range between 6–12 business days. Tracking information will be sent to your email once your order has been dispatched.
2. Where do you ship?
We proudly offer worldwide shipping to most countries around the world. If you are unsure whether we ship to your location, please contact us at support@wearluviera.com.
3. Can I return my order?
Yes. Returns are accepted within 14 days of delivery. Items must be unworn, unused, unwashed, and returned in their original condition with all tags attached.
Please review our Returns & Refunds Policy for complete details.
4. Who covers the return shipping cost?
Return shipping costs are the responsibility of the customer unless the item received is damaged, defective, or incorrect.
5. When will I receive my refund?
Once your return has been received and inspected, approved refunds are processed within 7–10 business days to the original payment method used during checkout.
6. How do I choose the right size?
We recommend checking our Size Guide before placing your order. If you are between sizes, we generally recommend choosing the larger size for a more comfortable fit.
7. What if I receive a damaged or incorrect item?
We’re sorry to hear that. Please contact us within 48 hours of delivery at support@wearluviera.com and include your order number along with clear photos of the item. Our team will review your request and assist you as quickly as possible.
8. Are there any customs duties or import taxes?
Depending on your country, customs duties, import taxes, or other local fees may apply. These charges are determined by local authorities and are the responsibility of the customer.
9. Can I cancel my order?
Orders may be cancelled within 24 hours of purchase. After this period, your order may already be in processing and cancellation may no longer be possible.
10. How can I contact LUVIERA?
For any questions or assistance, please contact our Customer Care team at:
support@wearluviera.com
We aim to respond to all inquiries within 24–48 business hours.